Privacy Policy

At fibershimmerz, we hold your privacy and trust at the core of our values. Our Privacy Policy is designed to be transparent and informative, outlining how we collect, use, and protect your personal information. With this policy, we aim to provide clarity on the types of data we gather, how it’s used, the choices you have, and how to reach us regarding privacy matters. We are dedicated to safeguarding your personal data with the highest standards of security, ensuring your peace of mind every step of the way.

Important: fibershimmerz will never sell, rent, or share your personal information with any third party.

1. Information We Collect

We gather personal information from various sources, primarily when you make a purchase or register on our website. The types of information we collect include:

  • Personal and Contact Information: This encompasses your name, email address, shipping and billing addresses, purchase history, customer support communications, product preferences, and any other details you choose to share with us.

  • Transaction Data: Depending on your chosen payment method, we may collect information such as your name, payment card type, partial card number, and other relevant account details.

  • Technical Data: We collect your IP address, login credentials, browser type, operating system, language settings, time zone, and platform information whenever you access our website.

  • Marketing Preferences: This reflects how and when you would like to receive marketing communications from us, allowing us to tailor our outreach based on your preferences.

2. Information You Provide

You share personal information with us in various ways, including when placing an order, registering for an account, or interacting with us online. This information may include your name, email address, physical address, purchase history, product preferences, and any content you share with us—such as reviews, photos, videos, or comments.

3. How We Use Your Information

Your personal data helps us deliver a more personalized experience, improving our services and tailoring communications to your needs. We use your information to:

  • Process and fulfill your orders with accuracy.

  • Recommend products that suit your preferences.

  • Offer customer support before, during, and after your purchase.

  • Respond to inquiries and assist with account management.

  • Maintain a record of your purchase history and product preferences for future convenience.

4. Cookies, Web Analytics, and Tracking

To enhance your shopping experience, fibershimmerz uses cookies—small text files that store information about your browsing session. These cookies help us remember your preferences on future visits, such as language settings, currency preferences, and the items in your cart, creating a more seamless shopping experience.

We also use Google Analytics to track website traffic and analyze how we can improve site functionality. You can opt-out of Google Analytics using the browser plugin available here: Google Analytics Opt-Out.

5. Email and Text Messaging

We offer the option to receive product alerts, updates, and promotions via email or text message. These notifications are free, and you can opt-out at any time by contacting us at .

6. Who We Share Your Data With

We do not sell or rent your personal data. However, we may share it with trusted third-party service providers who assist in processing transactions, fulfilling orders, or ensuring compliance with legal obligations. These may include:

  • Payment processors, banks, and shipping carriers.

  • Advertising partners such as Google and hosting providers.

  • Tax authorities for invoicing and reporting purposes.

We may also disclose your information to legal authorities if required by law or to prevent fraudulent activities.

7. How We Protect Your Information

We take your privacy seriously. To safeguard your personal information, we use SSL encryption to secure payment data, and all transactions are processed securely via PayPal. We do not store sensitive financial information. Our security systems are regularly updated to provide the highest level of protection against unauthorized access or data loss.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and maintain an active account. Certain data may be retained for legal purposes or to prevent fraud, even after you close your account or cease using our services.

9. Withdrawing Consent

You have the right to withdraw your consent at any time regarding the use of your personal data. Please note that withdrawing consent may limit access to some services. To review, modify, or delete your information, please contact us at .

10. Accessing and Modifying Your Data

In accordance with applicable laws, you may request access to the personal data we hold about you. You can also request corrections to any inaccuracies or ask us to block or delete your information when appropriate. To review or modify your data, please reach out to us directly.

11. Changes to Our Privacy Policy

We may update this Privacy Policy periodically. When we do, we will post the updated policy on our website and notify you of any significant changes.